Monday, January 25, 2010, 11:09 AM

Monday's quick reads: The Pope, the FCC, and medical correspondents in Haiti

1.) FCC is on the hunt for ways to improve news media (The Wall Street Journal) -- Just a month after the Federal Trade Commission held hearings on the beleaguered news industry and what the government might do about it, the Federal Communications Commission is getting into the act, too. The agency has launched an investigation into the “Future of Media,” and released an 11-page request for information about the state of the news business. It plans to examine the current state of the news industry, industry trends and what the agency could do to change its current rules.

2.) Pope to priests: Go forth and blog (Associated Press) -- Pope Benedict XVI has a new commandment for priests struggling to get their message across: Go forth and blog. The pope, whose own presence on the Web has heavily grown in recent years, urged priests on Saturday to use all multimedia tools at their disposal to preach the Gospel and engage in dialogue with people of other religions and cultures.

3.) Medical correspondents face delicate balance in Haiti (Los Angeles Times) -- Confronted with the overwhelming need in Haiti, medical doctors who serve as network correspondents have been toggling between roles: that of physician and reporter. On Sunday, ABC’s Dr. Richard Besser assisted a pregnant woman in labor and NBC’s Dr. Nancy Snyderman operated on the wounded in a makeshift clinic. CNN’s Dr. Sanjay Gupta performed surgery Monday on a girl with a skull fracture who had been airlifted to the aircraft carrier Carl Vinson.

4.) Got a gripe? Send a Tweet (San Francisco Chronicle) -- When his new dryer didn't work, Brian Williams vented his frustration on Twitter: "Sears and Samsung, you fail. Ordered the major washer dryer. Installer says dryer arrived broken. Fail fail fail." To his surprise, a Sears customer service agent replied by tweet within a few hours. Two days later, Williams had a working dryer delivered to his Nanuet, N.Y., home and the negative experience turned into praise for Sears.

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Anonymous JB Bannister said...

I have used twitter to resolve problems with Charter Cable and Lowes. I was very low key and it was faster and less painful than sitting on hold.

JB Bannister (onebigrhino)

January 25, 2010 at 3:14 PM  

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