Tuesday, December 29, 2009, 11:23 AM

Tuesday's quick reads: Main Street, the C-Suite, and Toyota's reputation

1.) Where Main Street meets the C-Suite (Directorship/Delloite) -- Delloite's "What Society Thinks" survey reveals some eye-opening trends about how the public perceives our CEOs and corporate boards in the wake of near-economic collapse.

2.) How a 40,000+ employee company trains its workforce on social media (Mashable) -- If you need further evidence that social media is here to stay in the corporate world, look no further than Telstra, the Australian telecom giant. The 40,000+ person company makes social media training mandatory for its employees and formalized a policy of “3Rs” – responsibility, respect and representation.

3.) After safety recalls, Toyota's reputation needs some TLC (USA Today) -- As carefully crafted brand images go, it's hard to beat Toyota's. But Detroit's nemesis lately has suffered through its own run of bad press, much of it involving a consumer hot-button: vehicle safety. The company that once could do no wrong has stumbled badly though a series of embarrassments of disclosures, allegations and recalls. Experts now are debating how deeply these will eat into the consumer trust that is Toyota's most potent asset — and what it must do to recover.

4.) Stay cool in a communications crisis (Associations Now) -- Two associations that faced PR crises in 2009 - American Mensa and the Marble Institute of America - share their experiences and what they learned under pressure.

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